Privacy Policy

Get ResQ Ltd., and any of its subsidiaries and affiliates such as Get ResQ US Ltd., Get ResQ UK Ltd., (collectively "ResQ", "we", "us" or "our") has created this Privacy Policy ("Policy") in order to describe how we collect, use, disclose and otherwise process personal information through our websites GetResQ.com and any sub-sites or related sites that link to this Policy (together, the "Website") and in connection with our Services. Your privacy is of great importance to us. Please read the following to learn more about our practices with respect to your personal information. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

1. INFORMATION WE COLLECT

1.1. Information that you provide to us

When you visit our website you may choose to provide us with information in order to use our Services, obtain reports, request additional information, contact ResQ, or sign up for our newsletters. In connection with the foregoing we collect your name, company name, mailing address, email address, phone number, and other information about your business. In order to create an account we will collect an email and password. In order to obtain Services, we may need to collect information about your business. If you choose to correspond with us through email or chat, we collect the content of your messages together with your email address where applicable and our responses.

1.2 Information that is collected automatically

ResQ also collects information automatically when you visit or interact with our Website, such as Internet Protocol (IP) addresses, and standard browser information. This information is logged to help diagnose technical problems, and to administer our Website in order to constantly improve the quality of the Services. We also track and analyze non-identifying and aggregate usage and volume statistical information from our users and provide such information to third parties. Technologies such as cookies, beacons, scripts and tags are used by us and our third-party partners. These technologies are used in analyzing trends, administering the Website, tracking users' movements around the Website, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. You may be able to control cookies through your browser settings. Our third-party partners also employ transparent images/GIFs (a.k.a. Web Beacons/Pixels/Web Bugs), images, and scripts that help them better manage content on our Website. We do not tie the information gathered to your personal information. California residents have the right to know what personal information we collect, use, disclose, and sell. They have the right to request the deletion of their personal information and to opt-out of the sale of their personal information. To exercise these rights, please contact us at privacy@getresq.com. We will not discriminate against you for exercising any of your CCPA rights.

1.3. Cookies

When you interact with the ResQ Website we strive to make that experience easy and meaningful. When you come to our Website, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer's hard drive and are used to tell us whether users have visited the Website previously. Standing alone, cookies do not identify you personally. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. Persistent cookies remain on your computer after you've closed your browser or turned off your computer. ResQ uses session cookies containing information to allow the system to uniquely identify you while you are logged in.

2. USE OF INFORMATION

ResQ uses the information that we collect as a controller to set up the Services, to provide the Services to our Clients, manage our relationships with Clients (including for billing and collections), and to continuously improve the Services. We may also use the information to contact you to further discuss interest in our company, the Services that we provide, and to send information regarding our company or partners, such as promotions and events. You may opt-out using the unsubscribe mechanism in our communications (where available) or by sending us a request specifying your new choice to privacy@getresq.com.

3. SMS COMMUNICATIONS

ResQ may send you automated SMS messages related to your demo request, appointment scheduling, or service updates. Message frequency varies. Message and data rates may apply. To opt out at any time, reply STOP to any SMS message you receive from us. Reply HELP for assistance.

4. THIRD-PARTY SITES

The Website and the Services may contain links to other websites. ResQ is not responsible for the privacy practices or the content of these other web sites.

5. TRANSFER OF PERSONAL INFORMATION TO THIRD COUNTRIES

ResQ and its service providers may process and store personal information outside of your country of residence, including in the UK, Canada and the United States. By providing us with personal information, you agree to this transfer, storing or processing.

6. SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES

6.1. Service Providers

We may from time to time employ other companies and people to perform tasks on our behalf, such as maintenance services, database management, Web analytics and general improvement of the Services, and as a result, may need to share your information with them to provide these services to us.

6.2. Business Transfers

We may choose to buy or sell assets. In these types of transactions, personal information may be one of the business assets transferred. We may also share personal information in advance of such transactions, if necessary in connection with due diligence or similar processes.

6.3. Protection of ResQ and Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or a court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of ResQ, our employees, our users, or others.

6.4. With Your Consent

We may share your personal information for other purposes with your consent.

7. LEGAL BASIS FOR PROCESSING

Get ResQ Ltd. is the data controller responsible for your personal information. When we process personal information as a processor to our Clients we do so only in accordance with their documented instructions.

8. CHILDREN'S PRIVACY

Only persons who are age 18 or older have permission to access our Services. Our Services are not intended to be used by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

9. SECURITY AND RETENTION

We have implemented reasonable physical, organizational and technological security measures to safeguard the personal information in our custody or control. Personal information is retained in accordance with our record retention policies.

10. YOUR RIGHTS

You may request access to, or correction of, your personal information in our custody or control, by making your request in writing as described in the contact us section below.

11. CHANGES TO THIS STATEMENT

We may amend this Policy from time to time. If we make material changes to this Policy, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective.

12. CONTACT US

Questions regarding this Policy or the practices of ResQ should be directed to ResQ's Privacy and Security Officer by e-mail to privacy@getresq.com or by post using the details provided below:

Get ResQ Ltd.

Attn: Privacy and Security Officer

18 King Street E, Suite 700

Toronto, Ontario

M5C 1C4

Last Updated: April 20, 2026